FAQ
We care for your needs and satisfaction, if you have problems with your purchase(s), we are offering Free Returns on all U.S. orders. Please note, we are not able to process exchanges at this time. For more details, please go to the return policy.
We offer Life-time warranty. Yes. LIFE-TIME! If your product is not working, let us know, we shall try our best to fix it and if it is still not working, we will replace a new one (if the existing model is available).
Lithium rechargeable batteries – like the ones in your Graphene FIR Therapy product and in your mobile phone – will age over time. This means that their capacity to hold charge slowly drops as you use them. While your battery is unlikely to completely “die”, expect to see a noticeable reduction in its capacity after 300 or so charging cycles. Worry not, however, as we have factory original replacement batteries available for purchase.
There are three modes for heat selections in most of our products. The hottest, red light, goes up to 113°F. Yellow light goes up to 104°F and green light goes up to 100.4°F.
All our products require only 3.7Voltage to go through with the lithium battery, even though it is not advised to, you are still very safe.
Other than the Graphene blankets and mats, all products uses 3.7V lithium battery which voltage is lower than most power banks sold in the market.