What is the return policy?
- FOCI cares your satisfaction with our products. If you find manufacturer defects or not completely satisfied with your purchase, your order can be returned for a full refund. We are offering Free Returns on all U.S. orders. Please note, we are not able to process exchanges at this time.
How to return my items? Easy! Follow the steps below:
- Contact us at support@foci-tech.com or call us at 314-997-8000 to tell us the reason(s) of your returns.
- After we confirmed with your return, please send it back to 11927 Olive Blvd. St. Louis, MO 63141. Postage shall be at clients’ own cost.
- Drop the package off with the appropriate shipping provider. and we'll process your return within 7 days of receipt.
Your return will be accepted if your item:
- Is returned within 30 days of receipt.
- Has not been used, worn, or washed.
- Tags and Packaging are attached.
The following returns are not accepted:
- Over 30 days since you received your order.
- Item has been actively used or worn.
- Item has been altered or washed.
- Tags or Packaging have been removed.